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Return & Exchange Policy

1Introduction

  • •This policy complies with the provisions of the Saudi E-Commerce Law and its implementing regulations, and is applied in a manner that does not conflict with consumer rights in the Kingdom of Saudi Arabia
  • •Requests for returns and exchanges are handled based on the nature of the product, especially for items that are produced based on the customer’s request, in accordance with applicable regulations
  • •Customers are advised to inspect the product upon delivery and ensure its condition. If there are any issues, it is recommended to document them and contact customer service within the specified period

2Return & Exchange Period

  • •Customers are entitled to request a return or exchange within 7 days from the date of receiving the shipment, subject to the conditions outlined below
  • •In case of exchange approval, the replacement product will be shipped within a reasonable timeframe according to production and shipping procedures

3Eligible Products for Return & Exchange

  • •Returns and exchanges apply to products that:
  • •Do not contain customer-specific images or custom designs
  • •Were not manufactured or customized based on the customer’s request
  • •Are in their original condition with packaging intact and unused

4Custom-Made Products

  • •Products that include customer images or custom designs are produced based on the customer’s request, using the files provided by the customer
  • •These products are therefore not eligible for return or exchange. Customers are advised to carefully review all order details before confirmation to ensure the desired outcome

5Shipping Fees

  • •In case of manufacturing defects or issues with the product or service: The store will cover all shipping costs
  • •For returns or exchanges of non-customized products: The customer is responsible for shipping fees

6How to Request a Return or Exchange

  • •Contact customer service within the specified period through Alboomat’s official channels
  • •Provide the order number and reason for return or exchange
  • •Attach photos showing the product condition (if applicable)
  • •The request will be reviewed and responded to within a reasonable timeframe
  • •Additional information may be requested to complete the process

7Processing

  • •Receiving and inspecting the product to verify the acceptance of the request
  • •A refund will be issued or an exchange will be processed based on the case
  • •Processing will be completed within 3-5 business days

8Important Notes

  • •It is taken into account that products executed using the customer's images are not covered by exchange or return
  • •The store reserves the right to decline any request that does not meet the above conditions
  • •The store is not responsible for delays caused by shipping companies
  • •This policy is subject to the Terms & Conditions of the website